The inflexible traditional bureaucracy of social care services limits both the accessibility of services and the coverage of people's needs. There is a lack of creative exchange and a narrow range of alternatives in the political process, and the individual is no longer able to control his access to services, nor is there consensus on the maintaining of systems of access.
Social and governmental agencies often equate progress in dealing with social problems with more efficient handling of data. More and more time is spent with internal communications and less and less with those the agency is to be serving.